Editing User Accounts


To edit a user account in your organization, click on the “Server Settings” tab, select “User Accounts”, select a user account, and click “Edit”.

Account Information

To change the basic account information, edit the following fields and click “Save Changes”.

User Name

The user name of the account.  It can only contain letters and numbers, and must be unique to the OptiTune server.

First Name/Last Name

The first and last names of the user account.

Email Address

The email address of the user account. It will be used to receive email authentication messages if the Authentication Mode is set to “Two Factor Email”.

Mobile Phone

The mobile phone number of the user account.  It will be used to receive SMS authentication messages if the Authentication Mode is set to “Two Factor SMS”.

Authentication Method

Select the method used to authenticate the user.  Options include:

·         Password – The regular login prompt is shown, where the user has to enter his or her user name and password.

·         Two Factor Email – In addition to entering his or her password, the user must enter a random code received by email when logging in from an unrecognized computer.

·         Two Factor Email Everytime – In addition to entering his or her password, the user must enter a random code received by email every time he or she logs in.

·         Two Factor SMS – In addition to entering his or her password, the user must enter a random code received by SMS text message when logging in from an unrecognized computer.

·         Two Factor SMS Everytime – In addition to entering his or her password, the user must enter a random code received by SMS text message every time he or she logs in.

Time Zone

The time zone in which the user resides.  All times will be shown for this time zone.

Account Type

The type of account for the user.  Options include:

·         Administrator – Full access to all OptiTune features.

·         Report Reader – Read only access to OptiTune reports, cannot make any settings changes.

·         Remote Assistance Technician – Similar to ReportReader, except that the user can also respond to Remote Assistance Requests, and make Remote Connections to any computer.

Restrict Access To

If a Group or Business Entity is selected, the user will only be able to access the given group/business entity, and its subgroups.  He will not be able to see or access any computers which do not belong to the given group or business entity.

This field is useful when you want to isolate a user to only view a certain group and its subgroups, for example one department in your company, or one customer if you are an MSP (Managed Service Provider).  This field works in conjunction with the “Account Type” field shown above, in that you can have an Administrator who can only access a certain group, or a Report Reader that can only access another business entity.

 

Password

To change the account’s password, enter it in the “New Password” and “Repeat New Password” fields, and click “Save Changes”.